Terms and Conditions
Terms and Conditions
The following terms and conditions apply to all orders placed through our website as well as telephone or emailed orders.
For shipments of live poultry, we guarantee live delivery and 48-hour survivability and will issue a refund for losses.
We do NOT guarantee one-day delivery. We have no control over the USPS and have never been able to collect on their overnight guarantee. So if your birds take more than one day to arrive, we will not refund the shipping cost, nor will we file for a refund.
Egg laying depends on many factors beyond our control, such as lighting, water, feed and air quality. Because of this, we do not guarantee that our birds will lay eggs by a certain date or at a particular rate.
We want you to be pleased with the birds you receive from us. If you have issues with them, even beyond the 48-hour window of our guarantee, please contact us by email at firstname.lastname@example.org to let us know. We are not able to send replacements because of shipping costs, but in some cases, we can provide a refund.
We are certified under the National Poultry Improvement Plan (NPIP), which is a national program designed to improve U.S. poultry and poultry products. Our flocks are tested for Pullorum-Typhoid and Avian Influenza (AI).
Immunizations of Started Poultry
All our started pullets have been vaccinated against Mareks.
We guarantee a 99% accuracy in sexing – that is, in identifying which chickens are females – and will refund you for your pullet if “she” turns out to be a male.
We ship within the continental United States. We do not ship to Hawaii, Guam, Mexico, Puerto Rico, the U.S. Virgin Islands or to other countries or continents.
We ship on Tuesdays, with some exceptions. I will email you a tracking number once we ship. We DO NOT guarantee overnight delivery. We do guarantee live arrival (as described above) and that you will be satisfied with your birds.
If you have issues with the birds when they arrive, please take a picture and email it to me. Or if we made a mistake in filling your order, please send me a picture. That helps me and my staff avoid making the same type of mistake in the future.
Proper Care Upon Arrival
Started poultry require proper care. Please read and follow the care instructions for more information on what equipment to have on hand when your birds arrive and how to get them off to a good start.